Can I change my order?

If your order hasn't shipped, we are happy to update ordered items, shipping address and more. Give us a call at 603-795-2298 between 9-5 Mon-FRI EST. If you're reading this outside of business hours, email sales@locknlube.com with URGENT in the title. Our shipping team works quickly and we'll need to catch the order before it leaves the building.

What if I'm tax exempt?

Give us a call at 603-795-2298 between 9-5 Mon-FRI EST. If you're reading this outside of business hours, email sales@locknlube.com. We'll need your tax exempt or resale certificate in order to update your account before you can place the order without sales tax. This process is usually complete within 1 business day.

Where will my order ship from?

All of our US orders ship from our office in Lebanon, New Hampshire, as do international orders for countries other than Canada. Canadian orders ship from Mississauga or New Hampshire, depending on product availability.

When will my order ship?

Our shipping team works Mon-Fri and ships all orders within 1-2 business days. Paid shipping is prioritized and ships same day if the order is placed before noon. If you need overnight shipping, please call us at 603-795-2298 and we will expedite when possible. Free shipping will ship with USPS, FedEx, or UPS depending on the weight and destination of the shipment.

Note that once shipments leave our facility we cannot control delivery times. Please pay for FedEx 2day if you want a guaranteed delivery date. Other services are not guaranteed by the carriers.

I can't find a package that the carrier said they delivered

Sometimes the carrier notifications are incorrect. Here's what we've learned after shipping hundreds of thousands of packages:

• Please look around your property, and check with your neighbors and anyone you live with.
• Please also check with the shipping provider, as packages sometimes get left with them.
• If you’re still unable to locate your package after 3 business days, please contact LockNLube by emailing sales@locknlube.com with your order number.

Can I use my shipping account number?

Please give us a call during business hours (9-5 EST Mon-Fri) at 603-795-2298 and a member of our team can take your order over the phone and use your preferred shipping account.

Can I pay with a check for my order?

Yes, please give us a call during business hours (9-5 EST Mon-Fri) at 603-795-2298 and a member of our team can take your order over the phone. We'll wait to ship the order until we receive your check and it clears our bank.

LockNLube offers a 1-year satisfaction guarantee for all LockNLube brand products (including LockNFlate®, Grease Buster®, Clip Bender®, and Wand Wizard®). If our products don’t work better and last longer than the competition, you may return the product for a full refund or exchange. For full details, please see our warranty details page here.

We cannot process warranty returns for other manufacturers such as Milwaukee. Any warranty concerns for products from other manufacturers (even if sold by LockNLube) need to be directed to the manufacturer.

Can I replace the wear parts in my coupler?

All LockNLube® Grease Couplers have replaceable seals and are field serviceable. Making our coupler rebuildable ensures it can be easily restored by the operator and lowers the lifetime cost by replacing just the parts that need it, not the whole tool. Visit our article and video to see how to easily swap out an old seal for a new one.

Will the LockNLube® Grease Coupler fit in tight spaces and reach recessed fittings?

As a high pressure, heavy duty grease coupler, it will fit into the majority of recesses (the diameter on the front is 0.63in (16mm), only 0.04in (1mm) greater than most standard push-on couplers).

While the The LockNLube® coupler is compatible with most recesses and nipple placements, it may not fit into very tight or some recessed spaces. We recommend our many quick connect adapters to get at those hard-to-reach fitting without removing the LockNLube® Grease Coupler from your grease gun.

Will it work with my grease gun?

Yes, The LOCKNLUBE® grease coupler can be used on manual lever action, pistol grip, trigger action, battery powered (cordless) and pneumatic (air operated and powered) grease guns and pumps. The threads are 1/8" NPT, which is standard for all grease guns in North America.

We even make specialty swivels to allow you to spin the coupler and grease hose freely on your manual or battery powered grease guns.

What is the pressure rating of the coupler?

The LockNLube® is rated to 10,000 PSI and tested to work with all grease guns on the market. This means the coupler will not leak or pop off, even under extreme pressures.

What's the difference between open and closed flow?

Open flow air chucks always air to pass through, and so require some way to control air flow from the compressor, like an inflator gauge, tire machine, or foot pedal. Closed flow air chucks have a seal inside so that when the chuck is removed from the valve stem, the seal stops the air from passing through the chuck. This allows closed chucks to be conencted directly to a pressurized air line, often with a quick connect. For more details, check out our blog post and video here.

What makes your air chuck different?

Our air chuck uses a patented combination of six jaws that interlock with the threads of a tire valve, and a spring loaded seal that pushes against the valve stem to create a leak-free seal. Once engaged, the LockNFlate® Air Chuck won't leak or pop off, even under extreme pressures up to 150 PSI. See how it stacks up against the competition.

My air chuck leaks

If you hear air coming out around the air chuck, first check the threads and try using thread tape to create a tight connection with the air line. Next, ensure the air chuck is locked in position by pushing the back of the chuck (not the thumb lever) forward until you hear it "click" into place. Here's a video showing how to ensure your air chuck is locked on.

What about dual wheels?

Glad you asked! While the LockNFlate® Air Chuck isn't designed for reverse or angled valve stems, we do make several dual wheel air chucks that lock on and make is easy to connect and disconnect with a remote release collar. You can find more information here.

For questions about other products, we suggest you look through our YouTube channel. We've made over 100 videos explaining the features of our products and answering common questions. For specific questions not answered elsewhere, email the team at sales@locknlube.com and one of our product experts will respond to your question directly.

Check out our YouTube Channel for product videos, how-tos and explainers. Email us at sales@locknlube.com. Or give us a call at 603-795-2298 between 9-5 EST Mon-Fri.